Return Policy

Returns must be sent back to us within 30 days of purchase date. Products must be unused in their original packaging and with tags attached.

To return an item use the shipping label provided at the time your item was purchased.  Adhere it to the front of the package. Take the package to the closest UPS or USPS office and retain proof of purchase receipt for your records. Please note that $10 will be taken off your refund to pay for the shipping.  

Refunds 

Once we have received your item we will initiate processing a return. Please allow at least 5 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed. 

Please note that all sale items and custom, made-to-order, or bespoke items are not eligible for returns, exchanges, or refunds.

Damaged Goods

In the event a product arrives damaged please contact our customer service team at e.alvarado@maisonalvarado.com. A full refund will be issued, including the cost of shipping.